Frequently asked questions Have questions? We’re here to help! Get answers to our most frequently asked questions below. Tickets Your Visit Groups Search FAQ View Tickets Do I need a ticket to visit Edge? How much do tickets cost? Are there ticketing fees? What’s included in the ticket price? Can I get a refund or exchange my ticket? What is the difference between a GENERAL ADMISSION ticket and a FLEX PASS? Do I need to print my ticket if I reserved through the website? What if I lose or can’t print my tickets? Are there any packages or extras that come with my Edge ticket? I want to visit at sunset. When should I book? Your Visit Is there a time limit on my visit? How long does a visit take? Do I need to print my ticket if I reserved through the website? What if I lose or can’t print my tickets? What if I didn’t receive my confirmation email? Is Edge appropriate for all ages? What floor is Edge located on? Should I dress for the weather? What if the day I plan to visit Edge there is zero visibility due to weather? Is Edge open in poor weather conditions? Is Edge accessible for a person with disabilities? I am not comfortable taking an elevator; can I use the stairs? Can I bring my pet? Can I bring food or drinks? Are baby strollers allowed? Can I bring bikes, scooters, or skateboards? Can I bring luggage? Can I take pictures? I want to visit at sunset. When should I book? What if I lose something at Edge? Are there any items that will be confiscated when I go through the security checkpoint? Is there a gift shop? Groups Can I make a group booking? Discounts How can I get the best price on tickets for Edge? I’m a New York City resident, are there any discounts? Are there any student discounts? Are there any discounts for members of the U.S. military? Arrival What if I miss the entry time on my ticket? What if I arrive earlier than my entry time? What if I need additional tickets when I arrive? COVID-19 Is Edge taking any precautions due to coronavirus concerns? Do I have to wear a face covering? What if I test positive for COVID-19, or have come into close contact with someone who has? Can't find the answer you need? CONTACT US Discover Edge From spectacular views to breathtaking thrills, New York will be at your feet (literally). Plan your visit Everything you need to know before you take to the sky and visit Edge. Tickets Ready to experience New York like never before? Get the best prices here.