Frequently asked questions

Have questions? We’re here to help! Get answers to our most frequently asked questions below. 

Tickets

Do I need a ticket to visit Edge?

Yes! Tickets are required for everyone visiting Edge except for children aged 5 and under who visit for free. Tickets have a date and timed entry and all ticket sales are final. Ready to go sky high? Buy your tickets here.

Are there ticketing fees?

No, there are no ticketing fees. 

What’s included in the ticket price?

All tickets to Edge include:

✔ 360° New York views from the indoor deck on Level 100

✔ Access to the highest outdoor sky deck in the Western Hemisphere

✔ Access to the Glass Floor, Angled Glass Walls, Skyline Steps and Eastern Point

✔ Free digital souvenir photo 

 

Depending on the ticket you purchase, you may also have the following included in your ticket:

✔ A glass of Champagne (21+)

✔ Souvenir photo book  

 

Can I get a refund or exchange my ticket?

All ticket sales are final. Tickets cannot be exchanged or refunded. 

Do I need to print my ticket if I reserved through the website?

We encourage you to present your ticket on your mobile device, but printed tickets will also be accepted. You can access your mobile tickets from your confirmation email by clicking on ‘View Tickets’ at any time. 

What if I lose or can’t print my tickets?

Please refer to your original confirmation email as you can access your tickets there at any time by selecting ‘View Tickets.’

If you can’t locate your tickets or confirmation email, you can contact us here, or email [email protected] 

Are there any packages or extras that come with my Edge ticket?

All packages can be viewed on our tickets page here. You can also add on a Glass of Champagne (21+) and a Personalized Photo Book to your ticket at a special advance price before you check out.

I want to visit at sunset. When should I book?

We highlight the sunset time on our homepage for that day as a guide for visitors. However sunset times change throughout the year. Depending on when you want to visit, you may want to do some research too. We’d suggest booking at least an hour before sunset to make sure you are up in time to witness it. Please note that sunset times are very popular, so early booking is advised. 

Your Visit

Is there a time limit on my visit? How long does a visit take?

There is no time limit to how long you can stay at Edge. The average length of stay is about 45 minutes to an hour, but if you still haven’t worked up the courage to step on the glass floor or if you are enjoying the incredible view with a glass of Champagne, feel free to stay as long as you like!

Do I need to print my ticket if I reserved through the website?

We encourage you to present your ticket on your mobile device, but printed tickets will also be accepted. You can access your mobile tickets from your confirmation email by clicking on ‘View Tickets’ at any time.

What if I lose or can’t print my tickets?

Please refer to your original confirmation email as you can access your tickets here at any time by selecting ‘View Tickets.’

If you can’t locate your tickets or confirmation email, you can contact us here, or email [email protected]

What if I didn’t receive my confirmation email?
Is Edge appropriate for all ages?

Yes, everyone can enjoy the thrill of visiting Edge! Children under 12 must be accompanied by an adult during their visit. Children 5 years old or younger do not need a ticket and may visit Edge when accompanied by an adult ticket holder.

What floor is Edge located on?

Edge is located on Level 100, with high speed elevators taking you up in 52 seconds. 

Should I dress for the weather?

The outdoor sky deck is open to the elements and the New York weather conditions, which can vary from those on the ground. We’d recommend that you come prepared. Remember, you also have access to the indoor sky deck. 

What if the day I plan to visit Edge there is zero visibility due to weather?

Edge is open 7 days a week, 365 days a year, regardless of weather conditions. In the case of inclement weather, portions of the outdoor sky deck may be closed for safety reasons. Guests will be advised about weather conditions and visibility prior to entry. New York City does experience inconsistent weather conditions from time to time. However since weather conditions fluctuate and visibility can improve very quickly, we advise all of our guests to arrive for their ticketed time. Edge tickets are sold on a non-refundable basis. Remember, the Edge experience encompasses more than just the spectacular view. Visit our Discover Edge page to find everything that’s included in your visit.

Is Edge open in poor weather conditions?

Edge has indoor and outdoor views and is open during all normal weather conditions, but we reserve the right to close the outdoor sky deck during inclement or extreme weather, at our sole discretion. Unless we have determined to close Edge, tickets will not be exchanged due to weather. If Edge or a portion of Edge closes due to severe weather conditions, Experience Ambassadors will be available to provide assistance and information. 

Is Edge accessible for a person with disabilities?

Edge offers elevators and ramps for those who require it for their visit. Guests requiring assistance e.g. auxiliary aids or services, should contact Guest Services at (332) 204-8500 or [email protected] in advance of their visit for additional assistance or information. 

I am not comfortable taking an elevator; can I use the stairs?

No, unfortunately the stairs are not available for guest use, except in an emergency. All guests must access Edge by elevator. The journey to the top takes just 52 seconds!

Can I bring my pet?

Only service animals are permitted on Edge. 

Can I bring food or drinks?

No outside food or drink is allowed.

Are baby strollers allowed?

Yes, strollers are allowed but you will be asked to remove your child and fold your stroller up for access to the elevators as well as the escalators within the Edge experience.

Can I bring bikes, scooters, or skateboards?

Bikes, scooters, or skateboards are not allowed at Edge. There is a bike rack nearby on 30th and 10th Avenue.

Can I bring luggage?

Normal-size backpacks and bags are permitted at Edge.  Large bags and luggage are not permitted and we do not have lockers or storage capabilities for your personal items. For security purposes, Hudson Yards reserves the right to inspect any bags. You consent to such an inspection by visiting Edge. 

Can I take pictures?

Yes! We encourage you to take photos of your experience. Remember to tag #EdgeNYC if you share your images on social media, we love to see them!

Please note that photography is permitted for private use only. Professional photographic equipment, video cameras, recording devices, tripods, lights, and other such equipment are not permitted. For press or media inquiries please contact [email protected]. 

I want to visit at sunset. When should I book?

We highlight the sunset time on our homepage for that day as a guide for visitors. However sunset times change throughout the year. Depending on when you want to visit, you may want to do some research too. We’d suggest booking at least an hour before sunset to make sure you are up in time. Please note that sunset times are very popular, so early booking is advised. 

What if I lose something at Edge?

During your visit, please see an Experience Ambassador to report a lost item. After your visit, please Contact Us for assistance. 

Are there any items that will be confiscated when I go through the security checkpoint?

No weapons of any kind will be permitted beyond the security checkpoint. Bottled water is allowed in a closed container. Any outside food will be confiscated. 

Is there a gift shop?

Yes, the gift shop is located on Level 4 of The Shops and Restaurants at Hudson Yards. Edge souvenirs are also available on Level 100. 

Assistive Listening & Handheld Captioning Available

Assistive Listening
Edge’s Handheld Devices feature Assistive Listening, which amplifies sound through headphones or an induction loop throughout the digital portion of the experience. Recommended for Guests with mild to moderate hearing loss, Edge’s Handheld Devices are available from Box Office on a first-come, first-served basis. It is recommended that you bring your own headphones or induction loop as the device has a standard headphone jack.

Handheld Captioning
Edge’s Handheld Devices feature Handheld Captioning, a portable captioning system which displays on-screen text throughout the digital portion of the experience. This service is available from Box Office on a first-come, first-served basis.

Groups

Can I make a group booking?

Yes! Group reservations are required for groups of 15 or more. Please contact us at (332) 204-8500 or email us at [email protected] to inquire about your group visit or visit our group bookings page here.

Discounts

How can I get the best price on tickets for Edge?

Make sure you book on our website to get the best price. 

I’m a New York City resident, are there any discounts?

Yes! We have a special rate for New York City residents so you can enjoy Edge! Please note that discounted NYC resident tickets are only available online. They are not available for purchase on site at the Edge box office or kiosks. Be prepared to present an ID with an NYC address upon entry. 

Are there any student discounts?

Unfortunately not. But if you are a student living in New York City, you can save by booking our NYC residents tickets here. 

Are there any discounts for members of the U.S. military?

Yes, we offer reduced admission for active and retired members of the U.S. military with valid ID. To book, please contact one of our customer service representatives here, or call (332) 204-8500. Please note that the discount is not available online.

Arrival

What if I miss the entry time on my ticket?

If you miss your entry time, please see an Experience Ambassador who may be able to accommodate you during the next available entry time. This accommodation is not guaranteed. Tickets cannot be exchanged or refunded. 

What if I arrive earlier than my entry time?

We encourage you to explore all Hudson Yards has to offer while you await your entry time. There is no waiting area at Edge for upcoming entry times. 

What if I need additional tickets when I arrive?

Tickets for sale at Edge are subject to availability, there is no guarantee we will be able to accommodate additional tickets or that your entry time will have additional reservations available.  We encourage you to book online if possible before your visit. 

COVID-19

Is Edge taking any precautions due to coronavirus concerns?

Your safety, and that of our employees, is our highest priority. We have implemented a number of new enhanced measures in accordance with guidance issued by federal, state and local authorities to ensure the well-being of all who visit Edge.

Learn about our procedures here.

Do I have to wear a face covering?

All Edge visitors are required to wear a face covering that fully covers your nose and mouth at all times. Complimentary face coverings will be available for those who require them.

See everything you need to know before your visit here.

What if I test positive for COVID-19, or have come into close contact with someone who has?

If you have tested positive for COVID-19, or have knowingly come into close contact with someone who has, we ask that you do not come to Edge for at least 14 days with no more symptoms. You can reschedule your visit here. We’ll be happy to welcome you back when you’re feeling healthy!

Learn about our procedures here.

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Discover Edge

From spectacular views to breathtaking thrills, New York will be at your feet (literally).

Plan your visit

Everything you need to know before you take to the sky and visit Edge.

Tickets

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