Question 1

Where is Edge located?

Accepted Answer

Enter The Shops & Restaurants at Hudson Yards and proceed to Level 4 for entry to Edge.

Question 2

What if I miss the entry time on my ticket?

Accepted Answer

If you miss your entry time, please see an Experience Ambassador who may be able to accommodate you during the next available entry time. This accommodation is not guaranteed. Tickets cannot be exchanged or refunded.

Question 3

What if I arrive earlier than my entry time?

Accepted Answer

We encourage you to explore all Hudson Yards has to offer while you await your entry time. There is no waiting area at Edge for upcoming entry times.

Question 4

What if I need additional tickets when I arrive?

Accepted Answer

Tickets for sale at Edge are subject to availability, there is no guarantee we will be able to accommodate additional tickets or that your entry time will have additional reservations available. We encourage you to book online if possible before your visit.

Question 5

Is City Climb safe?

Accepted Answer

The safety of our Climbers and Climb Guides is our primary concern. City Climb was carefully engineered and rigorously tested to meet or exceed all local and federal safety standards and guidelines. All equipment is inspected daily and signed off by both our maintenance technicians and our Climb Guides. All personnel complete extensive training to provide you with this experience of a lifetime. Climbers also receive a safety briefing to familiarize themselves with all equipment and as well as the course prior to starting their adventure. Following the comprehensive safety briefing, Climbers are fitted with specially designed safety harnesses, and secured into the course by City Climb Guides via lanyards attached to a trolley, that which seamlessly moves with the Climber throughout the entire journey.

Question 6

What is City Climb?

Accepted Answer

City Climb, the highest external building climb in the world, is a one-of-a-kind aerial adventure experience. Located above Edge, the highest outdoor sky deck in the Western Hemisphere, City Climb challenges Climbers to scale the outside of a 1,200+ foot supertall building, then lean out from the outdoor platform at the pinnacle of the skyscraper for the ultimate skyscraping adventure. Led by trained guides, small groups traverse a series of open-air platforms and stairs along the perimeter crown of the skyscraper. State-of-the-art trolley and harness systems secure guides and guests to steel rails throughout the entire journey. With no obstructions along City Climb’s exterior perimeter, at various points throughout the experience Climbers can lean out across the open edges with nothing but air and breathtaking views of New York City. Offering never before seen skyline views, City Climb is an experience Climbers will remember for the rest of their lives. At the end of the journey, Climbers can enjoy a victory lap at Edge with entry included in your ticket. Tickets are now available at www.edgenyc.com/en/cityclimb.

Question 7

Who can visit City Climb?

Accepted Answer

Based on the manufacture engineering specifications, for the safety of our Climbers and Climb Guides, City Climb participants must be: Age: 13+ Height: 4.9ft – 6.7ft Weight Requirements: 65lbs to 310 lbs The following persons should not participate: Guests under the influence of alcohol; Guests under the influence of drugs or medications that could impair judgment; Guests with heart conditions; Pregnant women or those who may be pregnant; Guests with disabilities that may interfere with their safety while participating in City Climb; Guests with vertigo; People with motion sickness; Guests with any physical, mental, or psychological ailments, disorders, or diseases that would inhibit their ability to participate in or could be aggravated by this experience.

Question 8

Can I bring a camera or my own recording device?

Accepted Answer

No recording devices allowed on the course. All loose articles, including cameras, must be stored in a free locker during the climb for safety. Our Climb Guides will record the entire experience, as well as take still photos along the way. Still photos and a video of the full City Climb experience will be available to purchase as part of a pre-visit package or after the Climb. As part of the admission fee, all Climbers will receive a complimentary short video for social media.

Question 9

Will City Climb operate year round in all weather conditions?

Accepted Answer

City Climb will operate year-round in most weather conditions. However, high winds, heavy rain, lightning, and certain extreme temperatures, may cause us to delay or cease operations to ensure the safety of Climbers and Climb Guides.

Question 10

What should I wear?

Accepted Answer

All Climbers will be provided a City Climb Suit that is to be worn over clothing. All City Climb Suits are fully laundered/disinfected after each use. Climbers should wear clothing that is comfortable for walking and climbing stairs, and please ensure that it is appropriate for the weather conditions. Note that any loose items, such as watches and earrings are required to be removed as well. All Climbers are required to wear secure fitting, completely enclosed shoes that cover all of the foot, up to the ankle, without any toe or heel openings. City Climb shoes are available, in the situation where a Climber’s shoes do not meet the specifications.

Question 11

Can I wear glasses and/or sunglasses?

Accepted Answer

Yes, a tether will be provided to keep them secured.

Question 12

What kind of shoes should I wear?

Accepted Answer

All Climbers are required to wear secure fitting, completely enclosed shoes that cover all of the foot, up to the ankle, without any toe or heel openings. City Climb shoes are available, in the situation where a Climber’s shoe does not meet the specifications.

Question 13

Can I drink alcohol prior to my Climb?

Accepted Answer

All Climbers must have a blood-alcohol reading below 0.080 in order to participate in City Climb. During check-in, all City Climb participants will be breathalyzed. Any Climber who tests over the allowable limit will not be permitted to climb. If a Climber refuses to be breathalyzed, they will not be able to participate and their ticket will not be refunded.

Question 14

Where's the best place for my family/friends to watch me from?

Accepted Answer

Friends and family can cheer on from Edge as Climbers reach the top of City Climb. The group can then meet up after the Climb for a victory lap at Edge, and toast champagne in the sky. Tickets to Edge can be purchased here.

Question 15

Is there a secure place to put my belongings during my climb?

Accepted Answer

Yes. Free lockers will be provided to store Climber belongings. Normal-size backpacks and bags are permitted at Edge. The lockers cannot accommodate large bags and luggage. For security purposes, Hudson Yards reserves the right to inspect any bags. Climbers and guests consent to such inspection by visiting Edge.

Question 16

Can I bring medication on the Climb?

Accepted Answer

No loose items are permitted on the City Climb Course. Time will be provided before and after the climb to take medication. Climbers can store any medication in the free lockers provided. Climbers should ensure that they are free from any impairments due to medication, prior to checking in for a Climb session.

Question 17

Can I change or cancel my booking?

Accepted Answer

City Climb tickets are booked for a specific time and date and are a non-refundable purchase.

Question 18

Can I do group bookings?

Accepted Answer

Space for City Climb is limited. Please contact us for details on how to book a group experience.

Question 19

How much time should I budget?

Accepted Answer

Between checking in, suiting up, and the Climb experience, Climbers should expect to spend approximately 75 to 90 minutes total for the experience. Please arrive early for your check-in time slot because once the Climb time has passed, we may not be able to accommodate the Climber on another Climb on the same day, depending on availability.

Question 20

Are there any discounts for members of the U.S. military?

Accepted Answer

Yes, we offer reduced admission for active and retired members of the U.S. military with valid ID. To book, please contact one of our customer service representatives here, or call (332) 204-8500. Please note that the discount is not available online.

Question 21

How can I get the best price on tickets for Edge?

Accepted Answer

Make sure to plan ahead and book in advance on our website to get the best price. You can check out our Promotions & Offers page to find the best deals and learn about our Annual Pass.

Question 22

Are there any student discounts?

Accepted Answer

Unfortunately we do not offer student discounts.

Question 23

Can I make a group booking?

Accepted Answer

Yes! Group reservations are required for groups of 15 or more. Please contact us at groups@edgenyc.com or visit our group bookings page here to inquire about your visit.

Question 24

Can I get married on the Sky deck?

Accepted Answer

Unfortunately we are unable to host a wedding ceremony at Edge outdoor sky deck as we have a policy in place that we don’t host ceremonies on the deck. You are however welcome to visit Edge at any time to take photos. For an event indoor on Edge soaring 101 floors above Manhattan, there is a 3,500-square ft. event space that is glass enclosed, column-free and equipped with built-in AV capabilities. Located one floor above Edge, Peak with Priceless Events offers a vibrant atmosphere and stunning views. If you are interested in indoor rental please submit and online form here: https://www.peaknyc.com/private-events and a member of our special events team will be in touch.

Question 25

Can I bring company branding or customize products provided at the event?

Accepted Answer

Our events are specially designed to be easy-to-book and keep your planning to a minimum. Events are turn key and we provide all the things you’ll need in order to have a great time! Unfortunately we do not allow company branding or signage.

Question 26

Can I bring a photographer for my proposal?

Accepted Answer

Additional tickets may be purchased to bring your own photographer. Please note that photography is permitted for private use only, and only hand-held photography is allowed. Professional photographic equipment, video cameras, recording devices, tripods, lights, and other such equipment are not permitted. Selfie sticks are only permitted indoors, restrictions apply on the outdoor sky deck.

Question 27

Will my event have a check-in-area for guests?

Accepted Answer

For easy access to Edge, groups are encouraged to arrive together when possible. Otherwise, a represenative from your group may wait at the entrance to provide guests with wristbands for entry.

Question 28

Does everyone in my group need to participate in City Climb?

Accepted Answer

City Climb is an incredible once in a lifetime experience, but might not be suitable for everyone. If some people would like to participate in City Climb during your event that is allowed. Please note each Climb takes about 90 minutes to complete and all Climbers must have a blood alcohol reading below 0.080 in order to participate.

Question 29

I'd like my event to exceed 2-hours, is that possible?

Accepted Answer

Yes! Additional time may be booked and reserved in advance. Unfortunately we cannot accommodate additional time without pre-booking.

Question 30

What food packages are offered for events?

Accepted Answer

We offer a few different options depending what your group is looking for! All events include our basic beer and wine and light snack option. Add-on to full-open-bar and enhanced canapes and food stations are available!

Question 31

What happens if I have booked an outdoor event and the weather is bad?

Accepted Answer

We will always do our best to still accommodate your outdoor event if the skydeck is open. In the case the skydeck is not open or your group is unable to be outside, we will accommodate the event in a comparable space indoors with the full event details still included!

Question 32

Do you offer any décor for a proposal?

Accepted Answer

The iconic NYC skyline is your backdrop for this special moment at Edge. Additional décor may be permitted on a case-by-case basis.

Question 33

Can you accomodate events larger than 75 people?

Accepted Answer

Events at Edge are special, and our unique spaces are designed to offer your guests the best experience with incredible views. If you are looking for a larger-scale event, private event space is avalable at Peak – www.peaknyc.com

Question 34

Can I have a private proposal?

Accepted Answer

Yes! Private Proposals are available at Edge during our pre-opening hours based on availability. Please contact sales@edgenyc.com for more details.

Question 35

When can we begin setup?

Accepted Answer

Doors open at 6:00 AM for set-up, and the deck must be cleared by 8 AM at the latest.

Question 36

Can we bring food and drinks?

Accepted Answer

You can bring your own water. Any food items would need to be purchased through our Food and Beverage partner, Rhubarb Hospitality Company.

Question 37

Can we brand the space?

Accepted Answer

There is no branding nor signage allowed (unless you bring your own branded mats/towels) and would require additional fees.

Question 38

Where do people enter and exit?

Accepted Answer

Through the Edge entrance on L4 of The Shops & Restaurants at Hudson Yards.

Question 39

Can we bring our own instructor and yoga mats?

Accepted Answer

Yes.

Question 40

Do I need a ticket to visit Edge?

Accepted Answer

Yes! Tickets are required for everyone visiting Edge except for children aged 5 and under who visit for free. Tickets have a date and timed entry and all ticket sales are final. Ready to go sky high? Buy your tickets here.

Question 41

How much do tickets cost?

Accepted Answer

Prices vary depending on day and time of day selected. The best way to take advantage of plan-ahead pricing is to book your visit to Edge in advance. Ticket prices can be viewed here. Prices listed are subject to tax and a $2 processing fee will be applied per ticket.

Question 42

What’s included in the ticket price?

Accepted Answer

All tickets to Edge include: ✔ 360° New York views from the indoor deck on Level 100 ✔ Access to the highest outdoor sky deck in the Western Hemisphere ✔ Access to the Glass Floor, Angled Glass Walls, Skyline Seats and Eastern Point

Question 43

Can I get a refund or exchange my ticket?

Accepted Answer

While our ticket policies state that all ticket sales are final and cannot be refunded, if bad weather or visibility affects the day of your visit, our Sky Assurance Weather Guarantee provides you with 2 options: Option 1 – Visit Edge Today: Visit Edge today and enjoy 20% off at the Edge bar. Option 2 – Visit Edge Later: Rebook your ticket for a new date. Terms & Conditions apply, you can find more information here.

Question 44

Do I need to print my ticket if I reserved through the website?

Accepted Answer

We encourage you to present your ticket on your mobile device, but printed tickets will also be accepted. You can access your mobile tickets from your confirmation email by clicking on ‘View Tickets’ at any time.

Question 45

What if I lose or can’t print my tickets?

Accepted Answer

Please refer to your original confirmation email as you can access your tickets there at any time by selecting ‘View Tickets.’ If you can’t locate your tickets or confirmation email, you can contact us here, or email info@edgenyc.com

Question 46

Are there any packages or extras that come with my Edge ticket?

Accepted Answer

All packages can be viewed on our tickets page here. You can also add on a Glass of Champagne (21+) to your ticket at a special advance price before you check out.

Question 47

I want to visit at sunset. When should I book?

Accepted Answer

Sunset times change throughout the year. Depending on when you want to visit, you may want to do some research too. We’d suggest booking at least an hour before sunset to make sure you are up in time to witness it. Please note that sunset times are very popular, so early booking is advised.

Question 48

Do I need to make a visit reservation using New York Pass, Go City, or Sightseeing Pass?

Accepted Answer

These pass holders can reserve your same-day timed entry when you arrive at Edge by visiting any kiosk at the entrance of Edge. Please find an Ambassador if you have any questions or need any assistance!

Question 49

How do I make a visit reservation using New York C-3 or C-All tickets?

Accepted Answer

First, buy New York C3®️ or C-ALL®️ tickets online for instant mobile ticket delivery. Next, for the best experience, reserve your visit date and time here: My CityPASS®️ App. CityPASS guests without an advanced reservation can also reserve using any kiosk at the entrance of Edge. Learn More about saving up to 40% off NYC attractions.

Question 50

What NYC passes are accepted at Edge?

Accepted Answer

We welcome New York Pass, Go City, Sightseeing Pass, and New York C3 and C-ALL by CityPASS®️. Get a pass from one of our preferred partners here.

Question 51

Can I buy a multi-attraction pass to use at Edge?

Accepted Answer

Yes! You can purchase a variety of multi-attraction passes to use at Edge including New York Pass, Explorer Pass, Sightseeing Pass and New York C3®️ or C-ALL by CityPASS®️.

Question 52

Are food and drinks available?

Accepted Answer

There is no outside food and drink permitted at Edge, however, water in clear plastic bottles are allowed. Glass bottles are strictly prohibited. We have a Champagne bar that offers an assortment of snacks and beverage options. Please be respectful of other Edge guests when eating and drinking.

Question 53

What are your COVID-19 policies?

Accepted Answer

In accordance with the City of New York’s Key to NYC program, effective March 7, proof of vaccination is no longer required at Edge and City Climb.

Question 54

Can I propose at Edge?

Accepted Answer

Yes! Guests who are interested in sharing this momentous occasion with us are more than welcome to do so. Guests are encouraged to purchase standard admission tickets to visit us during public hours with no additional accommodations for their proposal.

Question 55

Is there Assistive Listening & Handheld Captioning Available?

Accepted Answer

Edge’s Handheld Devices feature Assistive Listening, which amplifies sound through headphones or an induction loop throughout the digital portion of the experience. Recommended for Guests with mild to moderate hearing loss, Edge’s Handheld Devices are available from Box Office on a first-come, first-served basis. It is recommended that you bring your own headphones or induction loop as the device has a standard headphone jack. Handheld Captioning Edge’s Handheld Devices feature Handheld Captioning, a portable captioning system which displays on-screen text throughout the digital portion of the experience. This service is available from Box Office on a first-come, first-served basis.

Question 56

Is there a gift shop?

Accepted Answer

Yes, the gift shop is located on Level 4 of The Shops and Restaurants at Hudson Yards. Edge souvenirs are also available on Level 100.

Question 57

Can I wear a costume at Edge?

Accepted Answer

Costumes and masks for non-PPE purposes are to be cleared by our security personnel on-site. If costumes are deemed inappropriate and/or unsafe, Edge has the right to deny entry or request costume removal.

Question 58

Are there any items that will be confiscated when I go through the security checkpoint?

Accepted Answer

No weapons of any kind, including costume accessories, will be permitted beyond the security checkpoint. Bottled water is allowed in a closed container. Any outside food will be confiscated.

Question 59

What if I lose something at Edge?

Accepted Answer

During your visit, please see an Experience Ambassador to report a lost item. After your visit, please Contact Us for assistance.

Question 60

When should I book if I want to visit at sunset?

Accepted Answer

We highlight the sunset time on our homepage for that day as a guide for visitors. However sunset times change throughout the year. Depending on when you want to visit, you may want to do some research too. We’d suggest booking at least an hour before sunset to make sure you are up in time. Please note that sunset times are very popular, so early booking is advised. If your time is limited, we recommend purchasing an Express Admission ticket to skip the line and enjoy priority elevator access.

Question 61

Where can I redeem my photos if I didn’t purchase them at Edge?

Accepted Answer

If you didn’t purchase your photos during your visit, you can still retrieve them online! Visit www.edgenycphotos.com to view and purchase your images.

Question 62

Can I take pictures?

Accepted Answer

Yes! We encourage you to take photos of your experience. Remember to tag #EdgeNYC if you share your images on social media, we love to see them! Please note that photography is permitted for private use only, and only hand-held photography is allowed. Professional photographic equipment, video cameras, recording devices, tripods, lights, and other such equipment are not permitted. Selfie sticks are only permitted indoors, restrictions apply on the outdoor sky deck. For press or media inquiries please contact press@edgenyc.com.

Question 63

Can I bring my camera, selfie stick or tripod to Edge NYC?

Accepted Answer

You are welcome to bring cameras to capture the views, but selfie sticks or tripods are not allowed for safety reasons and to avoid obstructing others’ enjoyment.

Question 64

Can I bring balloons?

Accepted Answer

No. Balloons are not allowed at Edge.

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