Manage My Booking
How to Manage YOUR Booking:
Access your booking using the portal below. You will need either your booking reference from your confirmation email, email address, or phone number attached to the order.
You can:
Resend your confirmation email or tickets.
Change your visit date up to 2 hours before your reservation time (if your ticket is eligible to be moved).
Cancel your booking if your plans change (refund eligibility depends on your ticket type, details below).
Before You CANCEL A BOOKING
While most tickets can be cancelled, your order will only be refunded if you purchased the cancellation protection add-on when you booked your experience.
How to Know if Your Ticket Can Be Cancelled for a full refund:
Open your order confirmation email.
Look for the Cancellation Protection add-on. (see screenshot here for an example)
If the add-on appears on your receipt, you will have the option to cancel your reservation based on your ticket terms and receive a full refund.
Frequently Asked Questions
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How to Know if Your Ticket Can Be Cancelled for a full refund:
Open your order confirmation email.
Look for the Cancellation Protection add-on. (see screenshot here for an example)
If the add-on appears on your receipt, you will have the option to cancel your reservation based on your ticket terms and receive a full refund.
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The portal above is only available to people that purchased directly through us. If you purchased your ticket through a third party please reach out to the vendor you bought your tickets from for assistance.
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If you did not receive a refund after cancelling your ticket, please ensure that your original purchase had cancellation protection included using the instructions above. You may reach out to our support team for assistance through our contact us page.